The recent travel delays caused by the Icelandic vaolcano spewing ash over northern Europe made me remember 9/11 all over again. Travel agents were extremely helpful to a lot of stranded travelers during those first few days when all flights were grounded. Clients called us when they couldn’t get through to the airlines. I remember renting a for one client who was grounded in western Canada so he could drive home to Florida! Sometimes people called us just to be reassured that someone was still on the job. The terrible situation brought out the best in many folks, and I’d like to think that we helped!

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